Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to climbers worldwide (excluding certain Asian and remote regions). You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on climbingdistance.com, including product designs, text, graphics, and logos, is our property or licensed to us and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

2. Product Information

2.1 Product Descriptions

We specialize in high-quality climbing equipment including:

• Safety gear (Assisted Braking Devices, Belay Devices)
• Protective equipment (Belay Glasses, Belay Gloves, Bouldering Mats)
• Climbing essentials (Carabiners, Climbing Ropes, Climbing Shoes)
• Accessories (Chalk Bags, Clip Sticks, Finger Tape)

We strive for accuracy in product descriptions, but colors may vary slightly due to monitor settings.

2.2 Product Safety

All climbing gear is designed for specific uses. You are responsible for:

• Properly using equipment according to manufacturer guidelines
• Regularly inspecting gear for wear and damage
• Seeking professional instruction if unfamiliar with any equipment

3. Orders and Payments

3.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to cancel orders for suspected fraud or errors

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your full payment details.

3.3 Pricing

All prices are in USD. We occasionally run promotions which may affect pricing. If an incorrect price is shown, we’ll contact you before processing your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
• Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)

Delivery times are estimates, not guarantees. We ship worldwide except certain Asian and remote regions.

4.2 Delivery Responsibilities

Once shipped, you become responsible for the package. Please:

• Inspect deliveries immediately for damage
• Report any issues within 48 hours of receipt
• Provide accurate shipping information – we’re not responsible for incorrect addresses

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with tags attached. Non-returnable items include:

• Chalk and Chalk Bags
• Finger Tape
• Belay Gloves
• Any used or worn items

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Wait for return authorization (1-2 business days)
3. Ship items to: 535 Cook Hill Road, Norwalk, US 06854
4. Include all original documentation

You’re responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Approved refunds are processed to your original payment method within:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is our error.

6. Limitation of Liability

Climb Tech Shop is not liable for:

• Injuries resulting from improper equipment use
• Consequential damages from product use
• Delivery delays beyond our control
• Minor variations in product appearance

Our total liability for any claim is limited to the product’s purchase price.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by Connecticut state laws. Disputes will be resolved in Norwalk courts.

7.3 Contact Information

For questions about these Terms:

Climb Tech Shop
535 Cook Hill Road
Norwalk, US 06854
Email: [email protected]