At Climb Tech Shop, we stand behind our gear like you stand on your climbing shoes. If you’re not completely satisfied with your purchase, we’ll make it right. Please review our straightforward return and exchange process below.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Chalk and Chalk Bags (hygiene reasons)
  • Finger Tape (personal use item)
  • Belay Gloves (safety equipment)
  • Any item showing signs of use or wear

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template

Subject: Return Request for Order #[Order Number]

Body:
Hello Climb Tech Shop Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item name: [Product Name]
Reason: [Reason for return]
I would prefer: [Refund to original payment method/Exchange for [Product Name and Size if applicable]]

Please let me know next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address (535 Cook Hill Road, Norwalk, US 06854)
  • Special instructions if needed

Step 3: Ship Your Return

Package your item securely and include:

  • Original packing slip or invoice
  • Return authorization number (write it on the outside of the package)

We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the item within 2 business days
  • Process your refund or ship your exchange
  • Send you a confirmation email

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size or product exchanges:

  • We’ll ship your new item once we receive your return
  • You’ll be responsible for any price difference
  • If the new item costs less, we’ll refund the difference

Exchanges typically ship within 1-2 business days after we receive your return.

International Returns

For our global climbers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Defective Items

If your gear arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange a free return label if needed
  4. Receive a replacement or full refund

Need Help?

Our climbing-savvy customer service team is here to help with any return questions. Reach us at [email protected] – we typically respond within 24 hours (unless we’re out crushing our latest project).

Now that you know our return policy is as solid as your anchor system, get back to what matters – your next climbing adventure!