Last Updated: [Insert Date]

At Climb Tech Shop, we’re as committed to protecting your personal data as we are to providing top-quality climbing gear. This Privacy Policy explains how we collect, use, and safeguard your information when you visit climbingdistance.com.

1. Who We Are

Climb Tech Shop is a specialty retailer serving the global climbing community. Our shop at 535 Cook Hill Road, Norwalk, US 06854 provides premium climbing equipment to enthusiasts worldwide (excluding certain Asian and remote regions).

2. Information We Collect

We collect information to provide better services to all our climbers:

2.1 Information You Provide

  • Account Information: Name, email, shipping address when you create an account or make a purchase
  • Payment Details: Credit card information processed through secure third-party providers (we don’t store full payment data)
  • Communication Data: Messages sent via email or contact forms
  • Preference Data: Your gear preferences and purchase history

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, links clicked
  • Location Data: Generalized location based on IP for shipping and tax purposes

3. How We Use Your Information

Like carefully placing protection on your climb, we use your data responsibly:

  • Order Processing: To fulfill and ship your gear purchases
  • Customer Service: To respond to inquiries at [email protected]
  • Website Improvement: To enhance your browsing experience
  • Security: To protect against fraud and unauthorized transactions
  • Personalization: To recommend gear suited to your climbing style (bouldering, sport, trad, etc.)
  • Legal Compliance: To meet regulatory requirements

4. Data Sharing and Disclosure

We treat your data like we treat our climbing partners – with trust and respect:

  • Service Providers: Shipping carriers and payment processors necessary for order fulfillment
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third-party marketers.

5. International Data Transfers

As we serve climbers globally (with some regional exceptions), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

6. Data Security

We secure your data with the same diligence we apply to climbing safety:

  • Industry-standard encryption for all transactions
  • Regular security audits of our systems
  • Limited employee access to personal data
  • Secure servers with firewall protection

Payment data is processed by PCI-compliant third parties – we never store full credit card information on our servers.

7. Your Rights

You have control over your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data (subject to legal requirements)
  • Restriction: Limit how we use your data
  • Objection: Opt-out of certain processing
  • Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected]. We’ll respond within 30 days (sooner when we’re not out climbing).

8. Cookies and Tracking Technologies

Our website uses cookies – small files that help us:

  • Remember your preferences and login status
  • Analyze site traffic and usage patterns
  • Deliver targeted ads for climbing gear (you can opt-out)

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

9. Children’s Privacy

Our gear and website are designed for climbers aged 13 and up. We don’t knowingly collect data from children under 13 without parental consent.

10. Policy Updates

We may update this policy as our shop grows. Significant changes will be communicated via email or website notice. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy questions or concerns, reach our climbing-savvy team at:

Email: [email protected]
Mail: Climb Tech Shop, 535 Cook Hill Road, Norwalk, US 06854

Now that your privacy is protected like a well-placed cam, go enjoy your next climbing adventure!