FAQ

Climb Tech Shop serves climbers of all levels – from boulderers to trad climbers – who value premium gear and reliable delivery. Our customers range from weekend warriors preparing for local crags to expedition climbers needing specialized equipment for remote locations.

Founded by climbers for climbers in 2015, we combine technical expertise with streamlined logistics. Our Norwalk, CT-based team personally tests all gear and ships worldwide (except some remote areas) with climbing-specific packaging to protect your equipment.

Our carefully curated selection includes:

• Safety equipment (belay devices, carabiners, quickdraws)
• Performance gear (climbing shoes, chalk bags, finger tape)
• Specialty items (belay glasses, crack gloves, bouldering mats)
• Climbing essentials (ropes, cams, clip sticks)

Absolutely! Our CLIMBING ESSENTIALS and CLIMBING ACCESSORIES categories feature starter kits and our customer service team can recommend appropriate gear for new climbers.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption.

Orders can typically be modified or canceled within 1 hour of placement. Contact us immediately at [email protected] with your order number. After processing begins (1-2 business days), changes may not be possible due to our fast fulfillment system.

We ship globally except certain remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.

Standard Shipping ($12.95): Via DHL/FedEx – processed in 1-2 days, delivered in 10-15 business days after shipment.
Free Shipping (Orders >$50): Via EMS – processed in 1-2 days, delivered in 15-25 business days after shipment.
Pro Tip: Order at least 3 weeks before your climbing trip for guaranteed arrival.

You’ll receive a confirmation email with tracking information when your order ships. For international orders, we handle customs documentation to minimize delays.

You may initiate returns within 15 days of delivery. Items must be unused with original packaging. Contact [email protected] to start the process. Safety-critical items (ropes, carabiners) may have additional restrictions.

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Our product descriptions include intended uses, and our team (all active climbers) can provide personalized recommendations via email. For critical safety equipment, we strongly recommend consulting with experienced climbers or guides.

While all gear is inspected before shipping, we don’t offer ongoing inspection services. Always inspect equipment before each use and retire gear according to manufacturer guidelines.